Legal & Privacy
Terms and Conditions
Welcome to Fortador Steam London Ltd. (referred to as “we”, “us”, or “Fortador Steam London”). These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms and Conditions.
1. Services:
We provide steam cleaning products and in-house cleaning services. Our services may include but are not limited to steam cleaning of carpets, upholstery, curtains, and other household items.
2. Booking and Payment:
To book our in-house cleaning services, you must provide accurate and complete information about your location, the type of cleaning required, and any other relevant details. We reserve the right to refuse service based on our availability or other factors.
Payment for our services is due at the time of booking. We accept payment by credit card, debit card, or other payment methods specified on our website.
3. Cancellation and Rescheduling:
You may cancel or reschedule your cleaning appointment by contacting us at least 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
We reserve the right to cancel or reschedule appointments due to unforeseen circumstances, such as inclement weather or equipment failure. In such cases, we will make every effort to notify you as soon as possible and reschedule the appointment at a convenient time.
4. Access and Preparation:
You are responsible for providing access to the areas that require cleaning and ensuring that they are clear of any obstacles or hazards. If we are unable to access the cleaning area or if it is not adequately prepared, we may be unable to complete the service and may charge a cancellation fee.
5. Satisfaction Guarantee:
We strive to provide high-quality cleaning services to our customers. If you are not satisfied with the results of our cleaning, please contact us within 24 hours, and we will make every effort to address your concerns and rectify the situation.
6. Liability:
While we take all necessary precautions to ensure the safety of your property during the cleaning process, we are not liable for any damage or loss that occurs as a result of our services, except in cases of gross negligence or willful misconduct.
7. Intellectual Property:
All content on our website, including text, images, logos, and graphics, is the property of Fortador Steam London Ltd. and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.
8. Changes to Terms and Conditions:
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of revised Terms and Conditions constitutes your acceptance of the changes.
9. Governing Law:
These Terms and Conditions are governed by the laws of United Kingdom. Any disputes arising out of or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of United Kingdom.
10. Contact Us:
If you have any questions or concerns about these Terms and Conditions, please contact us at info@fortador-28kh.wp1.site.
By using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use our website or services.
Legal & Privacy
Privacy Policy
Fortador Steam London Ltd. (hereafter referred to as “we”, “us”, or “Fortador Steam London Ltd”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information we obtain from our customers and visitors to our website.
1. Information We Collect:
We may collect personal information from you when you interact with us, including when you visit our website, make a purchase, or contact our customer service team. The types of personal information we may collect include:
- Name
- Contact information (such as email address, phone number, and mailing address)
- Payment information (such as credit card details)
- Purchase history
- Interactions with our website (such as pages visited, products viewed)
- Any other information you choose to provide to us voluntarily
2. How We Use Your Information:
We may use the personal information we collect for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Communicating with you about products, promotions, and offers
- Improving our products and services
- Personalising your experience on our website
- Conducting market research and analysis
- Complying with legal obligations
3. Information Sharing and Disclosure:
We may share your personal information with third parties in the following circumstances:
- With service providers who assist us in operating our business (such as payment processors, shipping companies, and IT service providers)
- With our business partners for joint marketing activities or promotions
- When required by law or legal process
- In connection with a merger, acquisition, or sale of assets
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security:
We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Choices:
You may choose not to provide certain personal information to us, but please note that this may limit your ability to use certain features of our website or make purchases.
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.
6. Children’s Privacy:
Our products and services are not directed to children or minors under the age of 16, and we do not knowingly collect personal information from people under the age of 16. If we become aware that we have collected personal information from a minor under the age of 16, we will take steps to delete that information.
7. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date at the top of the policy.
8. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [contact email or address].
By using our website or purchasing our products, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.