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Technical Support

In case of technical problems, and to make sure the continuity of work is uncompromised, we offer our Clients a replacement device.

Both during and after the warranty period, our engineers will do their best to swiftly handle any technical issues that have arisen.
Our dealers undergo obligatory training, and the standard 12-month warranty – which can be extended to 36 months, or 3000 operating hours – is valid worldwide.

Do you want to report a breakdown, or order tech support for your machinery?

Call us: 07983 100 000 or 07832 248 093

or send a request by e-mail: info@fortadorlondon.com

Built-in self-diagnostics system

Our machines have a built-in self-diagnostics system that tells you what need to do to avoid failure. The system works just like the control panel in your car that tells you, for example, about the need to replenish the fluids or change the engine oil. After you get one of such messages, it is enough to perform a maintenance activity on your own. Doing this does not affect the loss of warranty.

If someone does not feel up to it, they can use video conferencing via facetime or WhatsApp. Our engineer will explain what needs to be done. This does not affect the loss of warranty or generate additional costs. Our team of mechanics will take care of your problem-free of charge and help every owner of the machine, regardless of whether they bought it as a new or second-hand one.

USING A FORTADOR STEAM CLEANER

Fortador Pro Max - the details of warning touchscreen

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Fortador Pro Max - the details of warning touchscreen

Fortador steam machine descaling process

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Fortador steam machine descaling process

VIDEO TUTORIALS

How to dismount and change an O-ring?

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How to dismount and change an O-ring?

How to set a steam flow meter?

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How to set a steam flow meter?

How to change the nozzle of a Fortador burner, and how to clean a burner?

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How to change the nozzle of a Fortador burner, and how to clean a burner?

How to maintain the anti freeze system?

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How to maintain the anti freeze system?

How to change the burner enclosure nozzles?

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How to change the burner enclosure nozzles?

How to maintain Fortador electronic and electrical controllers and fuse control?

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How to maintain Fortador electronic and electrical controllers and fuse control?

How to replace the steam pressure sensor?

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How to replace the steam pressure sensor?

How to replace the steam water pump?

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How to replace the steam water pump?

Incorrect signal of the water level in the boiler

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Incorrect signal of the water level in the boiler

Setting the parameters of the Fortador burner

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Setting the parameters of the Fortador burner

USING A FORTADOR STEAM CLEANER

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